What are your working hours?
Our working hours are from 7am to 6pm.
Do you offer same day service?
Yes, we do offer same day service.
Do you guarantee a pest-free home?
All of our pest control services come with the industry standard 3 months guarantee.
What if the pest problems returns after your visit?
If it is within the guarantee then return visits are at no extra cost.
Is your service pet and child friendly?
Yes we provide a pet friendly and child friendly service.
What payment methods you accept?
Card, cash and bank transfer.
Which areas do you cover?
We cover London, Essex and Kent.
What qualifications do you have?
RSPH, NPTA, Basis Prompt qualifications and trade members.
Do you offer long term services for commercial clients?
Yes we offer ongoing services for commercial clients that are tailored to your needs.
Do you provide pest treatments during weekends?
If you require a treatment on a weekend we can make accommodations for you.
How quickly will you respond to my problem and how soon can my home be treated?
We always endeavour to respond to any enquiry with 60 minutes and we aim to get our clients booked in for a treatment within 48 hour unless it’s urgent and a same day visit is required.
Do I have to leave my home when it’s being treated?
If we are treating for pest such as fleas or carpet moths that require the whole property treated then yes.
What kind of equipment do you use?
We use the latest available methods and equipment that ensure efdective and safe pest removal.
What should I do before a bed bug treatment?
Before we carry out a bed bug treatment for you we will provide you with detailed room preparation guidance.
Should I clean before the exterminator has arrived?
It always helps to ensure your property is in a good clean condition prior to the technician arriving.
What types of pests do you treat?
We have a solution for the control and prevention of rats, mice, squirrels, pigeons, fleas, bed bugs, carpet moth, spiders, cockroaches, ants, Pharaoh ants, bird mites and also offer pest proofing for all types of properties.
What types of properties do you take care of?
All residential and commercial properties.
Do you do pest control for businesses?
Yes, we do pest control for businesses.
Can you remove an active bird’s nest?
If a birds nest has young or eggs in it then no it cannot be moved or disturbed until the nest is no longer in use.
Do you provide an emergency pest control service?
Yes we provide 24 hour emergency call out service.
Do you offer solar panel proofing?
Yes we provide solar panel proofing to prevent them being used by pigeons to nest under. We also treat to eradicate bird mites and clean under them.
Do you offer loft clearances?
Yes we often clear and clean loft spaces that have been infested with pigeon and require cleaning and fouling removal.